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FAQ

Online-Shop

Which products are available from stock?

All items from our online shop are permanently in stock. These include, amongst others, paint hooks, clamping hooks, hanging aids, paint racks, masking materials and other accessories for powder coating, wet painting and KTL coating.

With around 22 million items in stock and more than 3,100 pallet spaces, we are able to deliver our standard products at short notice. If orders for items in stock are received by 1.00 pm on working days, they are usually dispatched on the same day.

How quickly will my order be delivered?

For our standard products, such as paint hooks, clamping hooks, hanging aids, masking materials and other accessories for industrial surface treatment, the following applies: Orders received by 1.00 pm on working days are usually dispatched on the same day. Within Germany, delivery is often made as early as the next working day.

From which countries can I place an order?

You can currently place orders via our online shop from the following countries:

  • Germany
  • Belgium
  • France
  • Italy
  • Luxembourg
  • Netherlands
  • Austria
  • Poland
  • Switzerland
  • Spain
  • Czech Republic
  • Hungary

If you would like to place an order from another country, please feel free to contact us. We will work with you to check what delivery options are available for your destination country.

Is express delivery available?

Yes, we also offer express delivery on request.

Orders for standard items in stock that are received by us by 1.00 pm on working days are usually dispatched on the same day. Delivery within Germany often takes place as early as the following working day.

If you need your order guaranteed to arrive by the next working day, we can offer you an express delivery service on request. This ensures you receive your paint hooks, paint racks, masking materials and other accessories for industrial surface treatment quickly and reliably.

Can samples be ordered?

Yes, for many of our standard products, you can order free samples directly via our online shop. This allows you, for example, to test paint hooks, hanging aids, masking products or other accessories in your specific application before purchasing, so you can see for yourself their quality, functionality and precise fit.

Ordering samples is free of charge. If you order samples only, we will not charge you any delivery costs either.

Placing an order is very simple:

  1. Log in to our online shop.
  2. Select the product you want.
  3. In the product table, click on the sample icon next to the shopping basket symbol.
  4. The product will be added to your shopping basket as a sample.
  5. Complete your order as usual.

Please note that not all products are available as samples. You can see whether it is possible to order a sample directly on the relevant product page in our online shop.

What payment methods are available?

There are various payment methods available for your order in our online shop:

  1. Invoice:
    Pay the invoice amount at your convenience once you have received the goods.
  2. Prepayment:
    You transfer the invoice amount in advance. The goods will be dispatched once payment has been received.
  3. PayPal:
    Pay quickly and securely using your PayPal account.

Can I place an order without creating a customer account?

No, you can only place an order via a customer account in our online shop.

Registration is quick and offers you a range of benefits. For example, you can manage your orders and delivery addresses, check the status of your orders, and shop more quickly when placing future orders. You can also order free samples quickly and easily via your customer account.

Creating a customer account is, of course, free of charge.

Can I change or cancel an order after it has been placed?

Yes, as long as your order has not yet been processed or dispatched, it is often possible to make changes or cancel it.

As we process and dispatch many orders (particularly items in stock) shortly after receiving them, we ask that you contact our team as soon as possible if you wish to make any changes or cancel your order.

We’ll immediately check the current processing status of your order and let you know which changes are still possible.

Is there a minimum order value?

Yes, the minimum order value in our online shop is €50.00 per order.

Free sample orders are exempt from this. If you order samples only, there is no minimum order value. Furthermore, in this case, there are no delivery charges.

Can I place an order as a private individual?

No, our online shop is aimed exclusively at commercial customers and businesses.

Our products are specifically designed for use in industrial surface treatment and are predominantly used by companies in the powder coating, wet painting and KTL coating sectors.

How much are the delivery charges?

Delivery charges are based on the weight of your order and the delivery region. The exact delivery charges will be displayed automatically during the ordering process before you complete your order.

Please note that no delivery charges apply to free sample orders that contain samples only.

This ensures that you always have a clear overview of the delivery charges.

What should I do if I have a complaint?

Should you have any cause for a complaint, please contact our team as soon as possible. Please briefly describe your issue and, if possible, send us clear photos of the product in question or the delivery. This will enable us to review your issue quickly and find a suitable solution.

Whether it’s damaged goods, transport damage, incorrect deliveries or other complaints – we’ll handle your complaint quickly and efficiently and let you know what the next steps are.

You can find our contact details on our contact page.

Can I track my parcel?

Yes, as soon as your order has been dispatched, you will receive a dispatch confirmation from us containing a tracking link. You can use this to track the current status of your parcel online at any time and see when it is expected to arrive.

If you have not received a dispatch confirmation or have any questions about your delivery, we will be happy to help.

Are there any volume discounts or special offers for regular customers?

Yes, individual prices can be set up for you in the online shop. If we have agreed customised prices with you, these will be displayed automatically in the online shop once you have logged in.

This means you can see the prices applicable to you at any time and place orders directly at your agreed terms.

Are you already a customer and have questions about your prices? Please feel free to contact us.

General information

Can I also place an order by phone or email?

Yes, you can of course also place your order with us by telephone or email. Our sales team will be happy to help you choose the right products and answer any questions you may have about paint hooks, paint racks, masking materials and other accessories for industrial surface treatment.

We will process your order quickly and reliably. If required, we can also advise you personally on individual requirements or bespoke products.

You can find our contact details here.

Can I get a personalised quote?

We would be happy to provide you with a quote tailored to your needs.

Particularly in the case of larger quantities, regular repeat orders or bespoke products, we will work with you to find the right solution. On request, we can also offer framework agreements with individually agreed terms.

Simply get in touch – our sales team will be happy to advise you and provide a quote tailored to your requirements.

Do I have to pay import duties on deliveries to Switzerland?

Yes. For deliveries to Switzerland, import duties, customs clearance fees and Swiss VAT may apply. The amount of these costs depends, amongst other things, on the delivery method and the applicable import regulations.

Please note that these charges are not included in the price of the goods and must be paid by the recipient.

If you have any questions about deliveries to Switzerland or the costs involved, we’ll be happy to advise you.

Do you provide support with the planning of new paint shops?

Yes, we support plant manufacturers, design offices and end customers alike right from the planning stage of new paint shop installations. Together, we develop the appropriate rack and suspension technology, tailored to your components, the coating process and the requirements of your new plant.

Drawing on our many years’ experience in industrial surface treatment, we advise you on the selection of suitable painting racks, painting hooks and bespoke suspension solutions. In this way, we lay the foundations for an efficient, safe and cost-effective coating process.

Do you offer on-site consultancy?

Yes. Our field service team will be happy to advise you directly at your premises. Together, we will analyse your requirements and develop a cost-effective solution for your suspension systems, paint racks, paint hooks or masking requirements.

Whether you’re looking to optimise existing processes or plan new coating systems, our experienced field service team will support you with practical advice and technical expertise. Together, we’ll find the right solution for your application.

You can find out which field service representative is responsible for your region on our ‘On-site for you’ page. There you’ll find your personal contact for your region.

Who can I contact if I have any questions?

If you have any questions about our products, your order or specific requirements, our sales team will be happy to assist you by telephone or email.

If you would like a personal consultation, you can find the field sales representative responsible for your region on our ‘On-site for you’ page. There you will find all the contact details and can contact your personal representative directly.

Whether you have questions about paint hooks, paint racks, masking, bespoke solutions or other solutions for industrial surface treatment – we’re happy to help.

Are your products also suitable for automated or robot-assisted systems?

Yes. Our paint hooks, paint racks, suspension aids and masking solutions are suitable for both manual and automated, robot-assisted coating systems.

Right from the development stage, we take into account the requirements of modern manufacturing processes – for example, in terms of process reliability, component mounting, cycle times and the reliable positioning of workpieces. We also develop customised solutions for demanding applications that are optimally tailored to your plant and your coating process.

We would be happy to advise you on site regarding the selection or development of the appropriate suspension technology for your automated paint shop.

Can I request a catalogue or some sample boxes?

Yes. You can easily download our current product catalogue at any time from the ‘Download’ section on our website.

If you’d like to test a particular product before purchasing it, you can also request free samples for many of our standard products. Samples can be ordered directly via our online shop. You can see whether a product is available as a sample on the relevant product page.

For our plugs and caps, we also offer you the option of having a customised sample box put together. This allows you to test different products and variants directly in your application. You can easily request a sample box by calling us.

You’ll find our contact details on our Contact page.